SHIPPING, RETURN, CANCELLATION & REFUND

A LEGAL DISCLAIMER

At G.O.A.T. (Greatest Of All Treats), we take pride in crafting our products fresh, using real ingredients and small-batch processes to ensure the highest quality. By placing an order on this website, you agree with the terms set in this shipping and returns policy. Please read the following policy carefully before placing your order:

SHIPPING

Orders are processed and dispatched within 1–2 business days from the date of confirmation.
Orders placed before 4:00 PM are eligible for next-day delivery, subject to availability and delivery location.
Deliveries are made between 10:00 AM and 8:00 PM, excluding public holidays.
Shipping timelines may vary based on location, courier constraints, and unforeseen circumstances such as extreme weather or logistical disruptions.
Once dispatched, tracking details will be shared via SMS or email.

Note: We take every measure to maintain product integrity during transit. However, once the order leaves our facility, G.O.A.T. will not be held responsible for issues arising from handling or delays by third-party logistics partners or delivery agents.

CANCELLATION POLICY

Orders can be cancelled within 15 minutes of placement.
Once the order has been confirmed and processed by our payment partners, cancellations and refund requests will not be accepted.
To request a cancellation, please contact us immediately at orders@greatestofalltreats.com with your order ID.

RETURN & EXCHANGE POLICY

As our products are perishable and made-to-order, we do not accept returns once they have left our kitchen. However, we do accept exchanges in the following cases:

The product received is damaged, defective, or expired.
You notify us of the issue within one (1) hour of receipt of the goods at your shipping address.

To initiate an exchange:

Send us an email at orders@greatestofalltreats.com with your order details, photographs of the damaged or expired product, and a brief description of the issue.
Once verified, the damaged goods must be returned to us for quality assessment.
Upon confirmation, an exchange will be initiated for the same product (subject to availability) or a product of equal value.

The exchange order will be sent to you at the original address. We do not offer refunds for damaged products; only exchanges as per the policy outlined above.

REFUND POLICY

Refunds are not applicable except in cases where:

The order could not be fulfilled or dispatched due to operational issues from our end, or
The order was cancelled by G.O.A.T. prior to dispatch.

Refunds, if approved, will be processed within 5–7 business days to the original mode of payment.

We do not offer refunds for:

Dissatisfaction with perceived quality after delivery.
Incorrect or incomplete shipping addresses provided by the customer.
Non-availability of the recipient at the address at the time of delivery.
Refusal to accept the delivery.
Delivery to an alternate person or address provided by the customer.
Force majeure events such as natural disasters, strikes, or logistical disruptions.
Any product that has been tampered with, opened, or altered by the customer after delivery.

While we ensure all products are crafted and handled with utmost care, G.O.A.T. shall not be liable for any issues arising once the product has been handed over to a third-party delivery service or upon successful delivery at the provided address.

By placing an order, you agree to the terms and conditions stated in this policy.

SHIPPING, RETURN, CANCELLATION & REFUND

A LEGAL DISCLAIMER

Orders are processed and dispatched within 1–2 business days from the date of confirmation.

Orders placed before 4:00 PM are eligible for next-day delivery, subject to availability and delivery location.

Deliveries are made between 10:00 AM and 8:00 PM, excluding public holidays.

Shipping timelines may vary based on location, courier constraints, and unforeseen circumstances such as extreme weather or logistical disruptions.

Once dispatched, tracking details will be shared via SMS or email.

Note: We take every measure to maintain product integrity during transit. However, once the order leaves our facility, G.O.A.T. will not be held responsible for issues arising from handling or delays by third-party logistics partners or delivery agents. CANCELLATION POLICY

Orders can be cancelled within 15 minutes of placement.

Once the order has been confirmed and processed by our payment partners, cancellations and refund requests will not be accepted.

To request a cancellation, please contact us immediately at orders@greatestofalltreats.com with your order ID.

RETURN & EXCHANGE POLICY

As our products are perishable and made-to-order, we do not accept returns once they have left our kitchen. However, we do accept exchanges in the following cases:

​

The product received is damaged, defective, or expired.

You notify us of the issue within one (1) hour of receipt of the goods at your shipping address.

To initiate an exchange:

​

Send us an email at orders@greatestofalltreats.com with your order details, photographs of the damaged or expired product, and a brief description of the issue.

Once verified, the damaged goods must be returned to us for quality assessment.

Upon confirmation, an exchange will be initiated for the same product (subject to availability) or a product of equal value.

The exchange order will be sent to you at the original address. We do not offer refunds for damaged products; only exchanges as per the policy outlined above.

REFUND POLICY

Refunds are not applicable except in cases where:

​

The order could not be fulfilled or dispatched due to operational issues from our end, or

The order was cancelled by G.O.A.T. prior to dispatch.

Refunds, if approved, will be processed within 5–7 business days to the original mode of payment.

We do not offer refunds for:

Dissatisfaction with perceived quality after delivery.

Incorrect or incomplete shipping addresses provided by the customer.

Non-availability of the recipient at the address at the time of delivery.

Refusal to accept the delivery.

Delivery to an alternate person or address provided by the customer.

Force majeure events such as natural disasters, strikes, or logistical disruptions.

Any product that has been tampered with, opened, or altered by the customer after delivery.

​

Note: We take every measure to maintain product integrity during transit. However, once the order leaves our facility, G.O.A.T. will not be held responsible for issues arising from handling or delays by third-party logistics partners or delivery agents.

CANCELLATION POLICY